Finding balance in a chaotic world

Archive for August 22nd, 2008

It’s Policy

WorkersHow many times has a simple thing blown up into something ridiculous because people refuse to apply actual thought to the situation? I have found myself growing less tolerant of poor customer service from the places I do business with. I’m never belligerent or rude but I’m certainly not going away because “it is our policy.” A lot of this has to do with me reading sites like the Consumerist but also just the general degradation of competent help. I will say that probably 75% of the time any issue that I have is resolved in a timely and satisfactory manner. Unfortunately, that percentage used to be a lot higher just a few years ago. Why is that? Read more »